This Refund Policy applies to paid subscriptions (Pro and Team plans) for Flowchat, operated by HARA Consulting kft. All payments are processed by Paddle.com Market Ltd, our payment provider and merchant of record — Paddle handles the actual refund transaction on our behalf.
If you're not satisfied with a paid plan, you can request a full refund within 14 days of your first payment or of an annual renewal charge. To request one, email haraconsulting04@gmail.com with your workspace name and the reason for the request. Refunds are typically processed within 5-10 business days by Paddle.
Outside the 14-day window, we don't provide prorated or partial refunds for unused time in the current billing period — for example, if you cancel partway through a paid month or year, you won't be charged again, but the remainder of the period already paid for is not refunded. You keep access to paid features until the end of the period you already paid for.
You can cancel your subscription at any time; this stops future billing but does not itself trigger a refund for the current period (see Section 2). After cancellation, your workspace reverts to the Free plan and its limits once the current paid period ends.
If you believe you were charged in error (e.g. a duplicate charge, or billed after cancelling), contact us immediately at haraconsulting04@gmail.com — these are corrected in full regardless of the 14-day window.
Refunds are returned to the original payment method via Paddle, our merchant of record. Paddle's own buyer terms may also apply to how a refund is processed.
Refund requests or billing questions can be sent to haraconsulting04@gmail.com.